Refund Policy

This Refund Policy governs the circumstances under which refunds may be issued for purchases made on our training platform. Please read this policy carefully before making any purchases. By making a purchase, you agree to be bound by this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Course Cancellation: If a course is canceled by us for any reason, you will be entitled to a full refund of the purchase price excluding bank or other charges.

2. Refund Process

To request a refund, please contact our customer support team at [email protected] with your refund request and a detailed explanation of the reason for the refund. We reserve the right to request additional information or documentation to process your refund request.

3. Refund Amount

The amount of the refund may vary depending on the circumstances:

Full Refund: If you are eligible for a refund under this policy, you will receive a full refund of the purchase price excluding charges.

Partial Refund: In some cases, a partial refund may be issued based on the extent of your use of the course materials and any applicable fees or charges.

Currency: All payments are processed using the Nigerian Naira (NGN) and refund will be made based on the resulting exchange rate to your account, we will not be held liable for exchange rate differentials or changes and all refunds are calculated based on the Naira equivalent of amount paid.

4. Refund Method

Refunds will be issued using the original payment method used for the purchase. Please allow 15 business days for the refund to be processed and reflected in your account.

5. Non-Refundable Items

Certain items may not be eligible for refunds, including:

Downloadable Materials: Once downloaded, digital materials are non-refundable.

Services Rendered: Refunds will not be issued for services that have already been rendered, such as completed courses or consultations.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [email protected]. Our customer support team will be happy to assist you with any inquiries.

7. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes to this policy will be effective immediately upon posting on our website.

Thank you for choosing our training platform. We appreciate your understanding and cooperation regarding our refund policy.